Course Information

Introduction

This five-day course teaches practical communication skills for everyday business work. You will learn to write clearer emails, run productive meetings, present with purpose, and handle feedback constructively. Lessons focus on techniques you can use immediately to reduce misunderstandings and speed decisions. Sessions combine short instruction, real examples, and hands-on practice.

Objectives

Objectives
Write clear, professional emails, reports, and business correspondence that achieve the intended outcome.
Apply effective verbal and non-verbal communication techniques in meetings, presentations, and workplace discussions.
Deliver structured presentations that engage audiences and communicate key messages with confidence.
Give and receive constructive feedback to improve collaboration, resolve misunderstandings, and strengthen working relationships.
Adapt communication style to different audiences, situations, and business objectives while maintaining professionalism.

Who Should Attend?

Who Should Attend
Team leaders and supervisors responsible for communicating with staff and stakeholders.
Project managers and coordinators who lead meetings and present project updates.
Customer service, sales, and business development professionals.
HR professionals, administrators, and office managers.
Any professional who wants to improve workplace communication, collaboration, and presentation skills.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.